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Designing adaptive AI email for Microsoft Viva

Client
Microsoft
Year
2023
Discipline
UX · AI Integration · Design Systems
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Designing adaptive AI email for Microsoft Viva
Overview
An AI-powered daily email that helped Microsoft Viva users prepare for their workday — surfacing meetings, tasks, focus time, and wellbeing nudges in a single adaptive card experience that became foundational to what is now Microsoft Copilot.
Role
Senior Designer
Discipline
UX, AI, Adaptive Components
Tools
Figma, Adaptive Cards, M365 Design System
Client
Microsoft
User empathy

Help employees reduce stress and prioritize wellbeing.

Adaptive email for Microsoft Viva was designed to promote awareness and discovery of employee wellbeing features in Viva Insights. Users could take actions directly inside the email — booking focus time, scheduling a Headspace meditation, or triaging tasks from Microsoft Teams — without ever leaving their inbox.
Dark mode

Designing dark mode for the inbox.

Designing for email is notoriously tricky — each client parses styles differently, and most clients ignore the email body when the OS triggers dark mode, often resulting in a broken experience. We solved it with custom inline dark-mode themes independent of the client and operating system.
Adaptive components shipped
60+
across email clients & devices
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